About Peter Horvath
Inmarsat, manager, digital services and passenger experience
Putting internet on planes, organizing digital strategy meetups, connecting the dots.
To me, service design means...
User experience design, digital strategy, service design - to me they are tightly related. It is all about finding the touchpoints and ensuring smooth sailing among them, following organisation goals, while fulfilling and exceeding end-user expectation. But while UX is more tied in terms of scope, and digital strategy includes high amount of corporate decision making, service design is where the real magic can happen, and cross-platform successes can be achieved, on the cross-section of digital and physical realities.