About Paul Roberts
Proficient in delivering transformation through customer co-creation and design. Currently working as Customer Experience Chief of Staff, Airbnb and Head of Consumer Products, Yell.
Strategy consultant working with start-ups and established corporates. Passions include: strategy, service design, operations, business models and product development. Qualified in Prince2, ITIL and Scrum.
Paul’s interest in Service Design
Have done service design in banking, travel and online businesses. Looking to learn about best practice