About Patrick Bach
Senior Manager Human Centered Design – TD Bank Group
Patrick is the Senior Manager, Human Centered Design at TD Bank Group. Patrick’s role is to help internal teams solve problems by leveraging Design Thinking methodologies, tools and mindsets. Towards this goal, Patrick has developed a one-day offsite training session called “Fundamentals of Design Thinking” that he uses to create awareness of Design across the business as well as give people hands-on experience. Over 400 employees have signed up since its launch 6 months ago. Patrick previously worked at TELUS where he helped build the Service Design practice. Patrick is also the co-founder of Service Design Canada. He holds a BComm from the University of Concordia.