About Oliver Hildsberg

Oliver Hildsberg
Köln | Germany


Oliver Hildsberg FERENDI, Process & Organisational Design Consultant
My name is Oliver, I live and work as a freelance consultant in Cologne/ Germany. Optimising and designing processes and organisation within companies and related to their customers are my passion.

To me, service design means...

Coming across the Customer Journey Mapping methodology, I discovered that Service Design is a PERFECT FIT to the Lean Management approach: looking at ALL service activities and touch points that may be perceived by the customer, either digitally or "physically". Once the requirements for an optimal service are identified, Lean Management methods will then help to implement an optimal customer experience in an effective and sustainable way.

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