About Nikos Karaoulanis
I lead the User Research, Design, and Service Design Capability for Kainos, a digital technology solutions company.
in my area
My background is in multichannel retail having led and designed strategies and solutions in multichannel retail. This included leading the User Experience team at John Lewis, running experience strategy for the Aurora Fashion brands, setting up UX for House of Fraser, and leading the experience design team at Marks & Spencer. Most recently I applied my Service Design and leadership skills on central government projects, designing and leading service strategies for DVSA, Ministry of Justice, NHS Digital, and the Home Office.
Nikos’s interest in Service Design
I am interested in service design as a way of bringing together research, product, data, and technology capabilities. Also, introducing design method to non-designers.