Nicole Chorba is a Service Design Consultant at Capco working remotely out of Austin, Texas. She has 5 years of experience with 3+ years of experience working in various human-centered design roles including service design, UX research, and Customer Experience (CX). Specifically, she specializes in uncovering insights to innovate new products and services as well as revamping and managing customer experiences.

In her previous role as Head of Customer Experience, Nicole championed the company understanding of the customer and influenced every aspect of the customer experience resulting in a 6x increase in revenue over a period of six months. Her dedication to research, analysis, cascading customer insights up to the top and down to the front-facing employee, and continuous feedback drives real change with real results.

Nicole has experience working in both Fortune 100 companies and startups on multi-disciplinary teams to develop technically advanced products such as automotive vehicles and three mobile applications. Often filling the role of project manager, Nicole is intent on balancing technical feasibility, business goals, and customer-centric design by generating stakeholder buy-in and fostering collaboration.

Nicole holds a master’s degree in Customer Experience & Innovation from IE Business School in Madrid, Spain and a bachelor’s in Mechanical Engineering with a certificate in Business Foundations from The University of Texas at Austin.

Skills: Service Design, Human Centered Design, Design Thinking, Workshops, Qual & Quant Research, Data Analysis, Insight Development, User Experience (UX), Customer Experience (CX), Customer Journey Mapping, Prototyping, User/ Usability Testing, Benchmarking/ Competitor Research, stakeholder communication and buy-in.