About Nathan Lucy

St. Louis | United States

I help businesses attract more of their most enjoyable, profitable customers.

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I love improvisational theater.

I chair the board of SDN St. Louis and teach Design Thinking at Washington University in St. Louis.

Nathan’s interest in Service Design

Customer experience, employee engagement, experience mapping, design research, design strategy, and facilitation.

Nathan’s contribution

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Service Design Workshop

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Citizen-Centered Service Design

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