About Mike Laurie

London | United Kingdom

Service designer specialising in digital touchpoints and organisational change.

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Pretty much always on the Twitters.

Always looking for big, knotty, organisational problems to untangle.

Mike’s interest in Service Design

I firmly believe that most service issues are merely symptoms of a imbalances in capacity, resources and demand within the organisation. You can't make improvements to service without balancing the organisational flow.

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