About Mia Peters
Passionate about helping people live better lives
To me, service design means...
To me, Service Design means really understanding the person or group using your services. Not just in a superficial way but in a deep way that takes into account their emotions, motivations and lived experience. Once you have a better understanding, then designing better channel agnostic end to end journeys starts to become easier. I feel strongly that we should involve people that use our services in design as much as we are able, and challenge ourselves to see the world through their eyes.