![Elizabeth Enck](https://www.service-design-network.org/images/116x116/7G2ppGSB_Headshot%202020_Lo%20Res.jpg)
About Mary Wharmby
![Mary Wharmby](https://www.service-design-network.org/images/116x116/0.6a0lnd3j754-Template_Person_Organisation_116x116.png)
Profile
![Mary Wharmby](https://www.service-design-network.org/images/310x308/0.6a0lnd3j754-Template_Person_Organisation_116x116.png)
I lead a team design dedicated to increasing customer-centricity, collaboration and creativity across the entire organization. We take design beyond the Design Department into EVERY Department.
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Community Knowledge
![It Takes a Village: Service designing organisational change at BBVA](https://www.service-design-network.org/images/222x153/0.fgd2tvjvds-0.qfix5k6p6u-18.png)
It Takes a Village: Service designing organisational change at BBVA
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Touchpoint Article
![It Takes a Village](https://www.service-design-network.org/images/222x153/0.qfix5k6p6u-18.png)
It Takes a Village
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