About Markus Grupp

Toronto | Canada

Part of the the Service Design team at TELUS, tackling complex customer & business problems using design thinking, capability building and org change to create great customer and employee experiences

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I'm a passionate teacher and educator, having lectured at universities and colleges in the United Kingdom and Canada. Since 2009, I have developed, evolved and taught a unique program to teach creative problem solving via design thinking to Grade 3 and 7 students in downtown Toronto. In 2007, I co-founded and co-facilitated the OCAD-TELUS Mobile Design program, a year-long program featuring guest lectures, studio sessions, master classes and a final project focused on the needs of Canadians.

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