About Marcos Bendrao
PwC, Manager, Digital Services
I'm a Manager at PwC Digital Services. I work at the intersection of creativity and business know-how, to empower organisations to innovate, grow their businesses and thrive in the Digital Era.
To me, service design means...
Service Design is the process of identifying user needs and expectations and the orchestration of meaningful experiences across touch points to create value for both the customer and the business