About Marc Stickdorn
Co-founder and CEO – More than Metric
Marc helps organizations to embed service design in their organizational structures and processes. Together with Jakob Schneider, he published the award-winning book “This is Service Design Thinking” in 2010. Marc is Co-founder and CEO of "More than Metrics", a company creating software for service design, such as Smaply, a web-based software to visualize customer experiences, and ExperienceFellow, a combination of mobile apps & web-based software to research customer experience through mobile ethnography. He regularly speaks at conferences on service design and startups, teaches service design at various universities, and offers executive courses through thisisservicedesigndoing.com.