About Maija Majamäki
Hi all! I'm passionate to learn tools and methods of service design and my goal is to work in a service design field. Do you know a course to take? A place to apply for an entry-level job?
The first time when I heard about service design I knew that that is my Thing! My background is in social sciences, sociology. I've worked as an addiction & lifestyle researcher (qualitative studies, individual, group interviews, ethnographic studies, media analysis), business manager, analyst, a bit marketing and the last years in a tech startup. However, I enjoyed The Most when I was helping to improve a restaurant experience and when I did a case study in a customer insight firm. I believe my past working experience is a great strength, and now I'm willing to focus to learn tools and best practices to get my feet in the service design field.
Maija’s interest in Service Design
I feel great satisfaction when I feel that full-service process is smooth from the beginning to the end. When all parties are acting nicely together, it's like a group dancing in a rhythm. Unfortunately, that is not a common case. People tend to focus more on the product itself than the process around it. Let it be visiting a doctor, going through security at the airport, or shopping for groceries, small things make a difference, and I believe that in the end, those who understand the overall value of the experience are the winners. Additionally, why I'm interested in service design is the fact that you need to think also about the business and provider side of the service.