About Laurence Paquette
Laurence is passionate about... service design methodologies, design education, user experience, user-centred, visualisation and process
Designer | PhD student in Service Design
Hi! I am a multidisciplinary designer interested in any dimensions of the service experience. As part of my thesis, my research focus on the irritants (friction points) of service and more particularly on the phenomenon of waiting in service.
To me, service design means...
Developing, applying and adapting design methodologies in the process of complex problem resolution in service contexts.