About Kirsty Marson
HMRC, Service Designer
I’m a Service Design and User Research Consultant currently working at HMRC. I’ve worked across different industries in both public and private sector in lots of different roles.
To me, service design means...
I’m really passionate about enabling and empowering anyone in an organisation to contribute and collaborate on designing and delivering great experiences. I’m also especially interested in the non-digital experiences people have.