About Katrine Rau

Copenhagen V | Denmark

I have worked with Fortune 100 companies, non-profit organizations and healthcare groups to identify business challenges and solve user problems through service innovation.

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I am passionate about health - physical, mental and spiritual.

I am passionate about seeing companies change from within. Taking a user-centric approach towards product and service creation can transform organizations. The transformation happens over time and requires strength and trust by the teams that are driving the change and the teams that are affected by the change.

Katrine’s interest in Service Design

My passions include user research, service innovation and organizational design for non-profit, public and healthcare sectors. Additionally, my professional background includes designing experience strategies for retail, product manufacturers and mobile technology manufacturers.

Katrine’s contribution

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Touchpoint Article

Making Sense of Service Design with Internal Stakeholders

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