About Katharina Gesell
A1 Telekom Austria AG,
I am Service Designer with a strong focus on User Research & UX Design. As part of my work for a large telco provider I help to answer the right questions & develop ideas based on relevant insights.
To me, service design means...
For me service design provides a great guideline of how to approach and solve problems based on real, viable insights. And it really helps to focus on understanding and exploring a topic, which from my experience often gets a raw deal.