About Karen Fitzgerald

Karen Fitzgerald
Floor 6 Library Building, County Hall, Carrigrohane Road, Cork | Ireland

Hi! I'm Karen and I'm working as a service designer for Cork County Council, Ireland.

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I think I've found what i want to do when i grow up ... Service Design!

I have a background in Data and Business Intelligence and have a great interest in how data and the information driven from it, can support Service Design Projects and identify other areas of improvement.

Karen Fitzgerald
Service Designer

Karen’s interest in Service Design

Having spent many years in IT behind a computer screen I love planning and coordinating user research and design projects covering stakeholder workshops, observation work, interviews and co-design. I do believe that our team facilitates others designing the service. We give them the tools and methods to document their insights, implement their opportunities and most importantly overcome barriers.

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