About Karen Fitzgerald
Hi! I'm Karen and I'm working as a service designer for Cork County Council, Ireland.
in my area
I have a background in Data and Business Intelligence and have a great interest in how data and the information driven from it can support Service Design Projects and identify other areas of improvement.
Karen’s interest in Service Design
Having spent many years in IT behind a computer screen I love planning and coordinating user research and design projects covering stakeholder workshops, observation work, interviews and co-design. I do believe that our team facilitates others designing the service. We give them the tools and methods to document their insights, implement their opportunities and most importantly overcome barriers.