Calabar | Nigeria


JUSTINA OVAT The ServiceCraft Company, Consultant

Greetings from a service enthusiast with a decade-long odyssey through the intricate realm of the hospitality industry! My journey has been a testament to an unwavering commitment to the pursuit of excellence, fuelled by the desire to deliver unparalleled service experiences to diverse units within the dynamic tourism and hospitality sector.

As a seasoned professional, I've had the privilege of delving deep into the intricate art of service design, performance enhancement, and quality assurance. My passion lies in transforming service culture and infusing it with a touch of excellence that transcends boundaries and industries.

Now, I stand at the crossroads of an exciting chapter in my career, where I aspire to extend the ethos of service culture beyond the horizon of hospitality. I am on a mission to empower organizations across various sectors to embrace the principles of service design, performance enhancement, and quality assurance. Through this journey, I aim to facilitate the creation of seamless, customer-centric experiences that leave an indelible mark on every interaction.

Join me as we embark on this transformative voyage, where the principles of service excellence converge with the ever-evolving landscape of diverse industries. Let's craft experiences, enhance performance, and ensure quality in a manner that redefines service culture for the better.

Welcome to a world of boundless possibilities, where service knows no bounds, and the pursuit of excellence is a shared commitment.

Warm regards,

Justina Ovat

To me, service design means...

Service design, to me, is the art and science of orchestrating and enhancing experiences within the dynamic realm of the hospitality industry and beyond. It encapsulates a relentless commitment to crafting seamless, customer-centric journeys that leave a lasting imprint on diverse units within the tourism and hospitality sector. Service design is the compass that guides my journey, enabling me to infuse the principles of excellence into every facet of service delivery. It is my compass, my passion, and my commitment to reshaping the way we perceive and deliver services.