About Julia Sperr

Julia Sperr
Wien | Austria


Julia Sperr A1 Telekom Austria AG, Customer Experience Expert
My name is Julia and I am customer experience expert at A1 Austria. I like to focus on the big picture and work with people from different levels to help them understand customer needs.

To me, service design means...

Nowadays a company can only differentiate with a service experience that serves the customer needs and on top surprises them with positive and unexpected services. They key for a good customer experience is often the employee who is the face to the customer - in my opinion also in a digital world the personal contact still plays an important role.

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