
About Juha Kronqvist

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Juha Kronqvist specializes in designing human-centric healthcare services, and is an expert in developing service concepts that are based on deep customer understanding.
Juha’s contributions
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Touchpoint Article

Going all the Way
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Touchpoint Article

Systematic Implementation of Service Design
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Touchpoint Article

From the editors
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Touchpoint Issue

Vol. 9 No. 3
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