About Joshua Belz
Service & Experience Design Leader
Joshua is passionate about... and trend analysis
To me, service design means...
To me, Service Design means 'solving for time well saved'. In their book, "The Experience Economy," Joe Pine and Kim Korn, through their framework, The Progression of Economic Value, define services and experiences in terms of 'time well saved' and 'time well spent,' respectively. And there's a proposition that I tend to agree with - that the difference between art and design is this: art is self expression, and design is problem solving. Therefore; to me, Service Design means 'solving for time well saved,' and Experience Design means 'solving for time well spent.'