About Joost Holthuis
Joost advises companies in different sectors and gives direction in a rapid changing world to multi-channel services. By applying human-centred and service design thinking.
Services and products merge into multi-channel ecosystems in which genuine relationships with both customers and stakeholders are crucial for an authentic brand experience, transforming customers into followers. Only an in-depth and holistic understanding of customers and their environment can create offerings that provide meaningful value and make a real difference on the bottom line. Service Design Thinking can provide this understanding.