About Joanna Rutkowska
service designer and academic researcher
Joanna is passionate about... and participatory approach
I'm an information technology graduate, design researcher, and service designer. My urge to make technology more humane has driven me towards a career in design. As part of Ph.D. studies at Tallinn University in Estonia, I am conducting research on service design entitled "Actionable service design deliverables." I am the author of numerous scientific publications in the field of service design and design methods.
Since 2013 I have been one of the authors of the "User Experience and Product Design in Poland" report.
My research interests include developing design strategies for supporting the cooperation between service design consultants and their clients. I am an advocate of co-creation as an approach to problem-solving. I am also interested in exploring design processes in the era of artificial intelligence.