About Joan Ball, PhD

Joan Ball, PhD
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Joan Ball, PhD WOMB Service Design Lab, Business Professor/Founder

is an Associate Professor of Marketing at St. John's University in New York City and founder of WOMB Service Design Lab located at the Centre for Social Innovation in New York City. Her research and practice centres on understanding how transformative services influence individual, organisational and community resilience. She is particularly interested in the influence of changing culture, technology and social structures on human wellbeing.

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Community Knowledge Ecosystems, Blueprints and Journeys – Oh My!

Ecosystems, Blueprints and Journeys – Oh My!

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Touchpoint Article Service Design in the Business Curriculum: Dispatches from the field

Service Design in the Business Curriculum: Dispatches from the field

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Touchpoint Article Ecosystems, Blueprints and Journeys – Oh My! - Toward a practice-oriented typology of service design metaphors

Ecosystems, Blueprints and Journeys – Oh My! - Toward a practice-oriented typology of service design metaphors

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