About Joan Ball, PhD
Profile
WOMB Service Design Lab,
Business Professor/Founder
is an Associate Professor of Marketing at St. John's University in New York City and founder of WOMB Service Design Lab located at the Centre for Social Innovation in New York City. Her research and practice centres on understanding how transformative services influence individual, organisational and community resilience. She is particularly interested in the influence of changing culture, technology and social structures on human wellbeing.
Joan’s contributions
How to contribute
Community Knowledge
Ecosystems, Blueprints and Journeys – Oh My!
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Touchpoint Article
Service Design in the Business Curriculum: Dispatches from the field
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Touchpoint Article
Ecosystems, Blueprints and Journeys – Oh My! - Toward a practice-oriented typology of service design metaphors
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