About Jessica Dugan
Hi. I'm a service designer, researcher and strategist who loves to discover and interpret the unknown and make the known seem more mysterious.
in my area
My background is in journalism, print production and design. I previously worked as Director of Design Strategy + Innovation at Peer Insight, an innovation consulting firm, where I developed an interest in health and healthcare design. I strive to design services that improve quality of life and benefit society, if even in a small way. For 8 years I've led multi-stakeholder design projects across various industries. I hold an MDes & an MBA from the IIT Institute of Design.
Jessica’s interest in Service Design
I am interested in learning more about how others in large organizations have been able to weather the storm that is corporate politics and infrastructure. I am also interested in learning how to better incorporate systems thinking into my design work.