About Jesse Grimes
I am a Principal service designer at Informaat, Vice President of the SDN, and Editor-in-Chief of the SDN journal Touchpoint. I regularly host and speak at Dutch international SD events.
in my area
I'm a Principal service designer at Dutch firm Informaat, which I joined in 2008 to launch its service design practice. Since then I've worked with some of the largest private-sector companies and public-sector organizations in the Netherlands, applying service design practices and techniques to a range of challenges. I have worked in London, Copenhagen, Düsseldorf and Sydney, and I'm now based in Amsterdam.