About Jesse Grimes
I am a senior service designer, an SDN mgmt. board member and editor-in-chief of Touchpoint. I regularly host and speak at Dutch and international SD events. I'm co-organizing the 2016 SDN conference.
in my area
I'm a senior service designer at Dutch firm Informaat, which I joined in 2008 to launch its service design practice. Since then I've worked with some of the largest private-sector companies and public-sector organizations in the Netherlands, applying service design practices and techniques to a range of challenges. I have worked in London, Copenhagen, Düsseldorf and Sydney, and I'm now based in Amsterdam.