About Jesse Grimes

Jesse Grimes
Amsterdam | Netherlands

I am a Principal service designer at Informaat, Vice President of the SDN, and Editor-in-Chief of the SDN journal Touchpoint. I regularly host and speak at Dutch international SD events.

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I've been a member of the SDN since the first conference in Amsterdam, in 2008.

I'm a Principal service designer at Dutch firm Informaat, which I joined in 2008 to launch its service design practice. Since then I've worked with some of the largest private-sector companies and public-sector organizations in the Netherlands, applying service design practices and techniques to a range of challenges. I have worked in London, Copenhagen, Düsseldorf and Sydney, and I'm now based in Amsterdam.

Jesse Grimes
SDN Vice President, Touchpoint Editor-in-Chief, Principal service designer

Jesse’s contribution


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Event Global Service Jam: Amsterdam Edition

Global Service Jam: Amsterdam Edition

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1
Event Morning Meetup: CX and Service Design

Morning Meetup: CX and Service Design

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2
Touchpoint Article Not the Usual (Service Design) Suspects

Not the Usual (Service Design) Suspects

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3
Touchpoint Article From the Editors

From the Editors

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4
Touchpoint Article Six Hacks for Service Designers in Agile Settings

Six Hacks for Service Designers in Agile Settings

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5
Touchpoint Article From the Editors

From the Editors

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6
Touchpoint Issue Vol. 8 No. 2

Vol. 8 No. 2

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7
Touchpoint Issue Vol. 9 No. 1

Vol. 9 No. 1

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8
Touchpoint Issue Vol. 9 No. 2

Vol. 9 No. 2

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