About Jesse Grimes
SDGC19 Workshop Facilitator Jesse Grimes
Jesse Grimes (Kolmiot) is an independent sr. service designer, Sr. V.P. of the SDN, and Editor-in-Chief of Touchpoint. He has 12 years’ experience in service design and is based in Amsterdam. His client list includes ING, ABN AMRO, Rabobank, Philips, Vodafone, Orange and AkzoNobel. He has specific expertise in the financial sector, coaching startups, training service design and facilitating jams, sprints and workshops. As an industry thought leader, he regularly organizes and speaks at international events.
Talk at the exclusive SDN Members Event
'Trends in Service Design'
Our discipline is growing fast and changing fast, and the services we design are getting more and more complex. Amongst other things, this complexity is being driven by the possibilities offered by new technologies. Our work is changing as well - we are becoming required to learn new skills, as well as tackle new challenges.
As a community, we frequently get together to discuss how we work in specific sectors, or how to apply specific tools and techniques. In this talk, Jesse will take a step back and look at service design itself, and what trends are shaping it as it moves into the future. Combining 11 years of experience as a practicing service designer, along with the international perspective he brings through his leadership of the Service Design Network and being Editor-in-Chief of the SDN journal 'Touchpoint', Jesse has a unique global perspective which he looks forward to sharing with the audience.
'Service Design for Startups - Adapting Our Practice for a New Frontier'
In this workshop, you’ll learn why startups represent a very different way of working than your typical large organization, what drives them, and the exciting opportunities they offer for service designers in dynamic, fast-paced and often young environments. Discover how to adapt and apply your skills, language and value proposition, as well as familiar tools (CJ’s, personas) and new ones (the ‘Service Design for Innovation’ canvas) that enable you to deliver value to startups.