About Jeremiah Fellows

Jeremiah Fellows
Centennial | United States

Design | Research | Innovation

Jeremiah Fellows Bank of America, Senior Service Designer

Senior service design and design innovation lead passionate about using design research, workshops, and storytelling to help organizations understand the future and create their place in it. I love writing and public speaking and am a frequent presenter on topics at the intersection of design, technology, and culture.


I am currently a Senior Experience Designer with a global financial services organization where I've led innovation challenges resulting in four patent applications and improved employee experiences.


Before working in design innovation, I’ve been a neurophysiology researcher, an IT systems administrator, and I've worked in sales and marketing. I have inspected factories in Xi’an, negotiated supply chain deals in Guadalajara, and lectured in Bogotá.


You can see examples of my talks at Journey Driven Business Model Design (http://www.jwfellows.com/blog/2015/10/8/business-model-design) and The Service Differentiator: introduction to service design (https://www.slideshare.net/JWFellows/the-service-differentiator).

To me, service design means...

Service design is the intentional crafting of holistic, end-to-end service experiences from a systems perspective and based on an understanding of those who produce, consume, and support the services.


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