About Jeff Melton
Partner – Bain & Company Melbourne
Jeff Melton is the Global Head of Service Design & Operations and Global co-leader of Simple & Digital. He is also a member of the firm’s global NPS Advisory Board. Jeff’s work sits at the intersection of technology, human behaviour and design. He helps large service organisations around the world transform their economics and the experience they provide to both customers and performers. Jeff is the author of several articles on the disciplines of Service and Experience, including: Organizations Don't Change Behavior, People Do; Simple and Digital: Happier Customers and Radically Lower Costs in Telecom; Running the Business through Your Customer's Eyes.