About Jamin Hegeman
SDN Management Board - Head of Design for Financial Services at Capital One
Jamin Hegeman (@jamin) is VP, Head of Design for Financial Services at Capital One, where he leads design teams across multiple business units to support end-to-end service experiences and transform business operations to be more customer and design centric. He is also principal of the Service Design Network management team. Through design, Jamin shapes human experiences and transforms services, organizations, and communities. His work and ideas have appeared in the book, This Is Service Design Thinking. As a principal of Service Design Network, he has helped the Service Design Network grow and influence thousands of designers and business leaders around the world.