Inga is passionate about... service delivery, expert interviews, trend analysis, customer engagement, customer loyalty, cultural change, service vision, simplification, collaboration, service concept, transformation of culture, enhanced engagement, strategic, digital transformation, organisational change, system transformation, system design, continuous innovation, value proposition, measurement system, service strategies, metrics, service innovation, service architecture, service roadmap, customer experience, experience roadmap, future scenario, customer service, brand experience, SERVICE implementation, business besign, business design, service implementation, business model, experience design, transformation, service improvement, Customer Centricity, service Strategy, CX and Transformation