About Hopy Familianto

Jakarta | Indonesia

Hi! I work as Service Designer in PT Telkomunikasi Indonesia Tbk, and also Co-Founder of Flo Distro Corp.

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Before I move to Service Design, I have spent many years as Web Designer, and also UX Designer. Then I move to Experience Management which works by making guidance based on four aspects: design, usability, performance, and social media. The guidelines used as a basis for service or product’s research. All output from last process will be analyzed and get recommendation for next development. So, the service or product can be made in line with expectations as well as customer experience.


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