About Hopy Familianto
Hi! I work as Senior Expert UX & Service Designer in PT Telkomunikasi Indonesia Tbk. Co-Founder & CDO in Flo Distro Corp., Co-Founder & Head of UX in KitaINA.
in my area
Before I move to Service Design, I have spent many years as Web Designer, and also UX Designer. Then I move to Experience Management which works by making guidance based on four aspects: design, usability, performance, and social media. The guidelines used as a basis for service or product’s research. All output from last process will be analyzed and get recommendation for next development. So, the service or product can be made in line with expectations as well as customer experience.