About Heli Ihamäki

Tampere | Finland

I work as Design Director at Futurice, a Finnish company specialised in designing and building digital services. I facilitate SDN activities in Tampere area.

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Over the years I've worked in various design & product management related roles, but recently I've mainly focused on Service Design and Interaction Design along with building up the Futurice Tampere design team. In projects I work as Service Designer, facilitating workshops and doing user research.

Heli’s interest in Service Design

I see Service Design as a key part of every project, even when designing a digital service it's crucial to consider other touchpoints beyond digital in order to create a successful digital channel.

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