About Heather Madden

Heather Madden
Cork | Ireland


Heather Madden Cork Institute of Technology, Project Leader
Service Design has allowed me to merge my creative skills with my analytical and technical expertise in order to simplify user experience, and design and deliver better services for students at CIT.

To me, service design means...

I have hosted a number of events over the last few years in Cork, where the focus is on promoting Service Design and building a local community and movement. These events range from short introductions to Service Design to full day workshops where we take a design challenge and work through the design process in a day.

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