About Heather Madden

Heather Madden
Cork | Ireland

Service Design has allowed me to merge my creative skills with my analytical and technical expertise in order to simplify user experience, and design and deliver better services for students at CIT.

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Why do many people from a creative backgrounds work in IT? Similarly, IT people who are creative?

Heather is a Project Leader, Service Designer and Problem Solver at Cork Institute of Technology. She is currently leading the merger of student services across two higher education institutions to become Munster Technological University (MTU) by September 2019. She recently completed a practice-based doctorate focused on designing change in the higher education sector, using a Service Design approach. She also lectures part-time on CIT's Certificate in Designing Innovative Services.

Heather Madden
Project Leader

Heather’s interest in Service Design

I have hosted a number of events over the last few years in Cork, where the focus is on promoting Service Design and building a local community and movement. These events range from short introductions to Service Design to full day workshops where we take a design challenge and work through the design process in a day.


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