About Gretchen Kish
Profile
Gretchen is passionate about... and personas
Hello! I am passionate about design strategy, research and innovation.
To me, service design means...
Service design means to me making people's lives better by improving experiences and outcomes, also I think it is intentional design of the end to end customer journey from a 360 degree perspective including the service delivery processes and mechanisms, with full context of the system goals.
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