About Gretchen Kish

Gretchen Kish
san francisco | United States

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Gretchen is passionate about... and personas

Gretchen Kish
Hello! I am passionate about design strategy, research and innovation.

To me, service design means...

Service design means to me making people's lives better by improving experiences and outcomes, also I think it is intentional design of the end to end customer journey from a 360 degree perspective including the service delivery processes and mechanisms, with full context of the system goals.


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