About Greg Grabowy
To me, service design means...
Work Culture: Using service design helps to create safe spaces which are inclusive of diversity and ability so people are more comfortable contributing. Thought Leadership: In order to create compelling connections, you need empathy to understand your audience, stakeholders, co-workers, customers and users. You need to explore ideal behaviors before you can have the confidence you need to set you on the right path. Growth Mindset: Service design is a mindset—a mindset that incorporates the idea that improvement of services you provide to your customers never ends. This means that people need to look beyond the challenges in front of them.