About Gordon Ross

Gordon Ross
Vancouver | Canada

SDGC19 Speaker Gordon Ross

Gordon Ross OXD, Vice President and Partner

As Vice President and Partner of OXD, Gordon Ross has been leading the design and delivery of high-impact digital services since 1996. He was instrumental in leading the development of OXD's service design practice and has spoken internationally on service design in government.

 

Talk at the exclusive SDN Members Event

'Design-for vs. Design-with: Partnership Tensions in Service Design'

 

In this talk, Gordon Ross will discuss different partnership models that exist between organizations and consultants collaborating on service design initiatives. He will reflect on his experience as a service design consultant across a wide range of private and public sector projects, highlighting challenges faced along the way.

 

Talk

'Power and Service Design: Making Sense of Service Design's Politics and Influence'

 

Discussions of power have been lacking in the discourse of professional service design. Expressions like “silo-busting” and “cross-disciplinary" and “collaborative” are common in service design marketing, but is this really the case? How does power really work during service design initiatives? Who is in control? Who gains and loses and by what means of power? Drawing on the writing of Manuel Castells, Bent Flyvbjerg, and others this talk will help service designers learn to recognize and speak about how power works inside of organizations, better understand their role, and contemplate service design's effects.


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