![Kara Snyder](https://www.service-design-network.org/images/116x116/Px7ZDBKl_IMG_0231.jpg)
About Francesco Petronelli
![Francesco Petronelli](https://www.service-design-network.org/images/116x116/Uw6pcdFh_francesco_sdn2-2.jpg)
Hello!
![Francesco Petronelli](https://www.service-design-network.org/images/310x308/Uw6pcdFh_francesco_sdn2-2.jpg)
I'm a Senior Manager at Capital One and I co-lead the Service Design Network New York Chapter. Throughout my career, I worked at the intersection of design and strategy both in agency and in-house, and my Service Design background has helped me master skills across user research, product design and organizational design. As an Associate Director at frog, I was able to consult for multiple clients across a number of industries and contribute to establishing a formal Service Design practice in North America. Aside from work, I’ve been mentoring design students and young professionals in academia and workplace programs. Originally from the south of Italy, I lived and worked in Milan and Shanghai, and I’m now based in New York.
To me, service design means...
designing every interaction as part of a larger ecosystem.
Francesco’s contributions
How to contribute![Workshop: Getting Your Team Involved in Ethical Research & Inclusive Design](https://www.service-design-network.org/images/222x153/aS6hOqcz_15022022_cover_photo.jpg)
Workshop: Getting Your Team Involved in Ethical Research & Inclusive Design
View Event![Talk: If We Build It, Will They (Customers) Come?](https://www.service-design-network.org/images/222x153/WtTRo1Yl_jacek-dylag-PMxT0XtQ--A-unsplash.jpg)
Talk: If We Build It, Will They (Customers) Come?
View Event![Talk & Discussion: Accessibility 201 – Design Maturity Models](https://www.service-design-network.org/images/222x153/k2qWHywr_1_ULlH8C7E81zq2YNa19BEow.jpeg)
Talk & Discussion: Accessibility 201 – Design Maturity Models
View Event![Service Design Day 2022: Do Good, Give Back!](https://www.service-design-network.org/images/222x153/HrGMevWE_SDDAY%20cover.jpeg)
Service Design Day 2022: Do Good, Give Back!
View EventRelated members From the same Chapter
![Kara Snyder](https://www.service-design-network.org/images/116x116/Px7ZDBKl_IMG_0231.jpg)
![Rohitashwa Jain](https://www.service-design-network.org/images/116x116/Px52n175_3C4314E0-CD48-499C-8039-6147F0EAF2D9.jpeg)
![Ophelia Chiu](/assets/images/Ava_light.jpg)
![Natalie Kuhn (she/her)](https://www.service-design-network.org/images/116x116/dUoKCUBK_Natalie%20Kuhn.jpg)