About Francesco Petronelli

Francesco Petronelli
Brooklyn | United States

Hello!

Francesco Petronelli Capital One, Senior Manager, Experience and Service Design

I'm a Senior Manager at Capital One and I co-lead the Service Design Network New York Chapter. Throughout my career, I worked at the intersection of design and strategy both in agency and in-house, and my Service Design background has helped me master skills across user research, product design and organizational design. As an Associate Director at frog, I was able to consult for multiple clients across a number of industries and contribute to establishing a formal Service Design practice in North America. Aside from work, I’ve been mentoring design students and young professionals in academia and workplace programs. Originally from the south of Italy, I lived and worked in Milan and Shanghai, and I’m now based in New York.

To me, service design means...

designing every interaction as part of a larger ecosystem.

Francesco’s contributions

How to contribute
Event Workshop: Getting Your Team Involved in Ethical Research & Inclusive Design

Workshop: Getting Your Team Involved in Ethical Research & Inclusive Design

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Event Talk: If We Build It, Will They (Customers) Come?

Talk: If We Build It, Will They (Customers) Come?

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Event Talk & Discussion: Accessibility 201 – Design Maturity Models

Talk & Discussion: Accessibility 201 – Design Maturity Models

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Event Service Design Day 2022: Do Good, Give Back!

Service Design Day 2022: Do Good, Give Back!

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