About Eveli Glinjanski
Service Designer from Estonia. Focused on research, customer journey mapping and customer personas. Background in retail design and sociology. Lived & studied in Denmark, China and England.
in my area
Winner of Estonian Design Awards 2016 in two categories: 1) Life-changing smart solution/service award; 2) Holistic service design process award. Active volunteer on design and cultural events in Estonia (Disainiöö, Jazzkaar) and mentoring student businesses through Junior Achievement economics education programme.
Eveli ’s interest in Service Design
Research – conducting in-depth interviews and on-site observations with both customers and service providers. Shadowing the customer. Customer journey mapping. Creating customer personas.