About Eveli Glinjanski

Eveli  Glinjanski
Tallinn | Estonia

Service Designer from Estonia. Focused on research, customer journey mapping and customer personas. Background in retail design and sociology. Lived & studied in Denmark, China and England.

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Winner of Estonian Design Awards 2016 in two categories: 1) Life-changing smart solution/service award; 2) Holistic service design process award. Active volunteer on design and cultural events in Estonia (Disainiöö, Jazzkaar) and mentoring student businesses through Junior Achievement economics education programme.

Eveli  Glinjanski
Service Designer

Eveli ’s interest in Service Design

Research – conducting in-depth interviews and on-site observations with both customers and service providers. Shadowing the customer. Customer journey mapping. Creating customer personas.

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