About Eveli Glinjanski

Eveli  Glinjanski
Tallinn | Estonia

Profile

Eveli  Glinjanski Brand Manual, Service Designer
Service Designer from Estonia. Focused on research, customer journey mapping and customer personas. Background in retail design and sociology. Lived & studied in Denmark, China and England.

To me, service design means...

Research – conducting in-depth interviews and on-site observations with both customers and service providers. Shadowing the customer. Customer journey mapping. Creating customer personas.


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