About Eva Liparova

Eva Liparova
London | United Kingdom

SDGC18 Speaker

Eva's talk at SDGC18: Creating efficiency with service design across multiple teams

Eva is a product manager at the V&A responsible for defining and delivering all things digital at the museum. Her work spans product management, service design, user research and community management. She has previously worked at Knotch in San Francisco and New York to deliver their first product to market. She has also worked as a product and marketing consultant with many startups, agencies and brands such as RB, Virgin Money and Hub Dot. Having moved to digital products from theatre, when she has the time, she still creates immersive theatre shows with her collective Parrot in the Tank with whom she has performed in the West End, Edinburgh Fringe and at artsdepot London.

Eva Liparova
Product Manager at Victoria and Albert Museum

Eva’s interest in Service Design

Pink Floyd, Davie Bowie, Frida Kahlo. These are just a handful of blockbuster exhibitions that make the V&A great – and are also the greatest sources of online revenue for the museum. What many people might not realise is that launching an exhibition online takes weeks to set up and requires 7 teams to work up against a set press deadline. A lack of process caused many exhibitions to be set up incorrectly. As an organisation of over 800 employees, the V&A needed a new process to launch exhibitions smoothly. In this talk, Eva will share just how service design has turned the exhibition launch set-up into an efficient collaboration and induced culture change.


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