
About Ellen Daenen

Profile
Ellen is passionate about... user experience, prototyping, trends, expert interviews, user journey, user-centred, inclusive, personas, interviews, observation, well-being service, trend analysis, testing, elderly care, social care, co-creation, touchpoint analysis, cultural change, service blueprint, service design toolkit, empathy-building, service innovation, service safari, customer journey, universal design, ethnographic research, customer service and service design

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