About Donghoo Kim
- Head of Service Design at Kindred Group plc
- Passionate about UX/Service Design
- Pursuing to be an effective and supportive leader
- We're hiring
To me, service design means...
A continuous exercise of finding vales by connecting the dots from front to end in invisible/entire ecosystem of service, and helps business move toward the direction of future service where opportunities identified can become the true service that works for users' underlying needs.