About Dilara Durak

Istanbul | Turkey

With a master’s degree in Service and Experience Design, I have the ability to understand and improve the overall customer experience and the quality of interactions between people.

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My previous experiences with different companies and projects have further strengthened my ability to investigate and research customer experience, service innovation and service branding. In addition, the Industrial Design education I received both in Turkey and Greece provided me the sense of general design ability.

Dilara’s interest in Service Design

Generate great customer passion in combining service and customer experience design with business, the combination of which will maximise the value for both the customer and the company. Brand development, brand identity and advertising revenue. Developed brand strategy and statistics systems. Usability Analysis, wireframing, prototyping, strategic consulting, including business plan and sales strategy development.


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