About Dilara Durak

Dilara Durak
Istanbul | Turkey


Dilara Durak Turkcell İletişim A.S., Service & UX Designer
With a master’s degree in Service and Experience Design, I have the ability to understand and improve the overall customer experience and the quality of interactions between people.

To me, service design means...

Generate great customer passion in combining service and customer experience design with business, the combination of which will maximise the value for both the customer and the company. Brand development, brand identity and advertising revenue. Developed brand strategy and statistics systems. Usability Analysis, wireframing, prototyping, strategic consulting, including business plan and sales strategy development.

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