About Dennis Flood

Richmond | United Kingdom

I recently relocated to London from the US. Looking forward to learning from and contributing from the local design scene.

I'm happy to...
Go for
a coffee
I first learned about Service Design watching SDN videos while bottle feeding my newborn son.

I've had the good fortune of working both in-house and out-of-house, in a small consultancy and for a Fortune 100 enterprise. The diverse experiences have taught me a lot.

Dennis’s interest in Service Design

I'm drawn to the holistic approach to problem solving. I've spent too much time perfecting a single touchpoint, only to see other touchpoints go ignored, hurting the overall service delivery and experience.

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