About Daniel Santos

Daniel Santos
Lisbon | Portugal

Service Designer @LabX_govpt | Founder @ServiceDesignPT

Daniel is passionate about... design and culture, service design methodologies, service design thinking, innovation, design education and service delivery

Daniel Santos LabX - Experimentation Lab for Public Administration - Portugal, Service Designer
I'm Daniel — @danieltsantos - a service designer at LabX, An Experimentation Lab for the Public Sector. My role is to design new solutions that bring higher efficiency to public services in Portugal

To me, service design means...

Service design is the process of orchestrating touchpoints and define how they interact with each and with the user. It's delivering an experience as a service, that should be usable, easy and desirable. Above all the service should be designed as a performance rooted in a deep understanding of user behaviours, their likes and their needs, to enable new solutions that are innovative and efficient, for both user and service providers.

Daniel’s contributions

How to contribute
Event Service Design Network - Cocreaton Session

Service Design Network - Cocreaton Session

View Event

Related members From the same Chapter