About Charlyne Lefebvre-Paillé

Charlyne Lefebvre-Paillé
Cambridge | United States

SDGC19 Speaker Charlyne Lefebvre-Paillé

Charlyne Lefebvre-Paillé IBM Watson Health, Design Research Lead

Charlyne Lefebvre-Paillé is a designer from Shawinigan, Canada. A Service Design alumnus of the Royal College of Art, she leads the Design Research practice in IBM Watson Health for Government Health & Human Services. Her practice intersects service design, human services, and technology, promoting the needs of users such as Child Welfare Investigators, Social Workers, and Citizens. She works alongside government agencies and has affected the lives of 165M individuals across the globe.



'Creating Meaningful Experiences Through Complexity: Designing Human Services Solutions at IBM Watson Health'


When designing human services solutions used by millions of international users, the project team becomes increasingly complex, requiring the designer's role to adapt throughout the product lifecycle. Charlyne Lefebvre-Paillé will share the collaborative journey of her design team at IBM Watson Health to deliver a sustainable and adaptable solution for government agencies, supporting their millions of citizens to apply for and manage their social programs and benefits.


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