About Caroline Arvidsson
Caroline is a senior service designer at IXDS. Her passion as a designer is to research: always endeavoring to better understand behavior in contexts, and design services to answer those needs.
Before joining IXDS, Caroline has worked as a consultant, researcher, and teacher at the Copenhagen Institute of Interaction Design and at Mindlab, a cross-governmental innovation unit, to name but a few. Following a research initiative to better understand the situation for refugees along the national borders within Europe, she teamed up with two CIID colleagues and co-founded Refugee Text – a start-up designing information tools, such as chatbots, for refugees around Europe.
Caroline’s interest in Service Design
Caroline is driven by her curiosity and eagerness to design for human scale. At IXDS, Caroline works in collaborative teams, with a focus on people-centred research, storytelling, as well as designing interesting tools to reach deep and meaningful insight.