I run X+M,  a CX innovation studio dedicated to design memorable experiences and to transform organizations using service design and agile methods. We conducted many service design projects with Service Industries ENGIE, RATP, SNCF, ... Banks : COFIDIS, Societe Générale, Banque Postale, Health: BMS OLYMPUS, Territories Val Thorens, Val d'Isere, Cognac......